- Client Name: Tri-Star Equities
- Industry: Real Estate Management
- Client Representative: Paul Xuereb
Challenges Faced: Prior to Runwise, Tri-Star Equities depended on conventional methods like phone calls and emails for reporting building issues. This reactive approach often led to delays in addressing maintenance needs.
Solution Implemented: To shift towards a proactive management style, Tri-Star Equities adopted Runwise. This smart heating control platform provided instant notifications for maintenance issues, allowing quick action, including deploying plumbers who received alerts from the Runwise system.
Results Achieved:
- Shift to Proactive Management: Runwise enabled Tri-Star Equities to transition from reacting to issues to preemptively addressing them, often before tenant reports.
- Quicker Response Times: The app's immediate alerts allowed for faster deployment of maintenance personnel, improving response efficiency.
- Improved Communication: Runwise's update features enabled better communication with boards and owners, keeping them informed about issue resolutions.
- Streamlined Maintenance Operations: Including all plumbers in the Runwise app streamlined the management of plumbing issues providing a simpler and faster process to address the problems.
Conclusion: Tri-Star Equities' adoption of Runwise signifies a significant shift in building management, moving from a reactive to a proactive approach. This change has greatly enhanced operational efficiency and tenant satisfaction, demonstrating the impact of smart controls in real estate management.
