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How Tristar Equities has plumbers respond to issues in seconds

  • Client Name: Tri-Star Equities
  • Industry: Real Estate Management
  • Client Representative: Paul Xuereb

Challenges Faced: Prior to Runwise, Tri-Star Equities depended on conventional methods like phone calls and emails for reporting building issues. This reactive approach often led to delays in addressing maintenance needs.

Solution Implemented: To shift towards a proactive management style, Tri-Star Equities adopted Runwise. This smart heating control platform provided instant notifications for maintenance issues, allowing quick action, including deploying plumbers who received alerts from the Runwise system.

Results Achieved:

  • Shift to Proactive Management: Runwise enabled Tri-Star Equities to transition from reacting to issues to preemptively addressing them, often before tenant reports.
  • Quicker Response Times: The app's immediate alerts allowed for faster deployment of maintenance personnel, improving response efficiency.
  • Improved Communication: Runwise's update features enabled better communication with boards and owners, keeping them informed about issue resolutions.
  • Streamlined Maintenance Operations: Including all plumbers in the Runwise app streamlined the management of plumbing issues providing a simpler and faster process to address the problems.

Conclusion: Tri-Star Equities' adoption of Runwise signifies a significant shift in building management, moving from a reactive to a proactive approach. This change has greatly enhanced operational efficiency and tenant satisfaction, demonstrating the impact of smart controls in real estate management.